Privacy Policy

Last updated: 20 October 2026

1. Who we are

Waterpro SA (“we”, “us” or “our”) provides borehole, backup water system, pump installation, maintenance and repair services.

The party responsible for your personal information is Waterpro SA, trading as Waterpro SA.

This policy explains how we handle personal information when you visit www.waterprosa.net, contact us or use our services.

For privacy enquiries or requests, contact us and mark your message “Attention: Information Officer”:

Email: admin@waterprosa.net
Telephone: 076 967 8355
Address: 209 Jan Bantjes Street, Montana, Pretoria, 0182, South Africa

1. Information we collect

Depending on your interaction with us, we may collect:

• Your name, email address, telephone number and business details.
• Your property or service address and information about your water system.
• Enquiries, correspondence and photographs you provide to help us assess work.
• Quotation, booking, invoice, payment confirmation and service records.
• Your newsletter subscription and communication preferences.
• Technical information such as your IP address, browser, device information and website activity, depending on the website features and cookie settings in use.

We generally collect information directly from you through website forms, email, telephone or service interactions. Relevant information may also be supplied by someone authorised to act on your behalf.

Providing information is generally voluntary. However, without the contact, property or billing details needed for a particular request, we may be unable to provide a quotation, arrange a visit or deliver the service.

1. How we use your information

We use relevant personal information to:

• Respond to enquiries and prepare quotations.
• Arrange assessments, installations, maintenance and repairs.
• Communicate about appointments, work progress and after-service support.
• Process billing and maintain business records.
• Protect and improve our website and services.
• Meet legal obligations and manage complaints or disputes.
• Send permitted marketing communications, as explained below.

We process information on an appropriate lawful basis under the Protection of Personal Information Act, 2013 (“POPIA”). Depending on the circumstances, this may include your consent, steps to enter into or perform a contract, compliance with law, or the protection of legitimate interests.

1. Marketing communications

If you subscribe to our newsletter, we may use your contact details to send updates about our services and offers.

Electronic direct marketing will only be sent with your consent or where otherwise permitted by POPIA. You can unsubscribe using the option provided in a marketing message or by contacting us.

Opting out of marketing does not prevent us from sending necessary communications about a quotation, booking or service you have requested.

1. Sharing your information

We do not sell your personal information.

Where necessary for the purposes in this policy, we may share relevant information with:

• Personnel and authorised contractors involved in your requested services.
• Technology providers supporting our website, communications and recordkeeping.
• Professional advisers assisting with accounting, legal or administrative matters.
• Authorities or other recipients where disclosure is required or permitted by law.

We limit disclosure to what is reasonably necessary and require service providers handling information on our behalf to protect it and use it only for authorised purposes.

1. Wix hosting and international processing

Our website is hosted on Wix. Information submitted through the website may be processed or stored through Wix and its service providers.

Some providers may process information outside South Africa. Where this occurs, we will take steps to ensure the transfer meets POPIA’s requirements, including appropriate protection through applicable laws, binding agreements or another permitted basis.

For information about Wix’s processing practices, visit:
https://www.wix.com/about/privacy

1. Cookies and similar technologies

Our website uses cookies and similar technologies to support essential functions, security and site operation.

Depending on the features enabled, additional technologies may be used for analytics, preferences or marketing. Where consent is required, these technologies will only be used after you consent.

Where available, you can manage optional cookies through the website’s cookie settings. You can also control or delete cookies through your browser. Blocking essential cookies may affect website functionality.

1. Keeping information secure

We use reasonable technical and organisational measures appropriate to the information we hold to protect it against loss, unauthorised access, disclosure or misuse.

No online system is completely secure. If a security compromise affects your personal information, we will take appropriate action and notify the Information Regulator and affected people where required by law.

1. How long we keep information

We retain personal information only for as long as necessary for the purpose for which it was collected, including service delivery, warranty support, legal recordkeeping and dispute resolution.

Retention periods depend on the type of record and applicable requirements. When information is no longer needed, we securely delete, destroy or de-identify it, subject to lawful retention obligations.

1. Your privacy rights

Subject to POPIA and applicable exceptions, you may:

• Ask whether we hold personal information about you and request access.
• Request correction of inaccurate or incomplete information.
• Request deletion or destruction where legally applicable.
• Object to certain processing of your information.
• Withdraw consent where processing relies on consent.
• Object to direct marketing at any time.
• Lodge a complaint with the Information Regulator.

Withdrawing consent does not affect processing that was lawful before withdrawal. Some information may still need to be retained or processed on another lawful basis.

To exercise your rights, contact us using the details above. We may need to verify your identity before responding.

You may also contact the Information Regulator directly:

Website: https://inforegulator.org.za
Email: enquiries@inforegulator.org.za
Telephone: 010 023 5200

1. External websites

Our website may link to third-party websites or services. Their own privacy policies apply when you use them. We encourage you to review those policies before submitting personal information.

1. Changes to this policy

We may update this policy to reflect changes to our services, technology or legal obligations. The latest version will appear on this page with an updated date. Where required, we will provide further notice of material changes.